Payment and Shipping Terms

Pacific Register Co. accepts MasterCard, Visa, and American Express credit card payments. Check payments are also welcome but must be received before product is shipped. Pacific Register Co. ships via UPS ground or by truck delivery. Three-day, Second-day, and Next-day shipments are available at customer request. Insurance is available at customer request. Customer pays for all shipping and insurance costs. Quantities of some products may be limited and require shipment at a later time. Quotes are honored for 30 days.


Our cast aluminum registers have a lifetime warranty for normal wear and tear.

Returns, Refunds and Cancellation Policy

Pacific Register accepts returns on cast aluminum registers only with a 25% restocking fee, and only after approval has been given from a member of our sales team. Items must be returned in the same condition as originally shipped, and returns or exchanges must be requested with one year of the original delivery date.

No returns on wood registers, custom registers, custom architectural elements, panels, GFRC or plaster, or pre-finished or altered items.

Shipping charges are not refundable.

Pacific Register accepts cancellations on cast aluminum registers (stock products) only if we receive the cancellation request before the order is shipped. We accept cancellations on custom-built products only if we receive the cancellation request before the product is built.