Payment and Shipping Terms

Pacific Register Co. accepts MasterCard, Visa, and American Express credit card payments. Check payments are also welcome but must be received before product is shipped. Pacific Register Co. ships via UPS ground or by truck delivery. Three-day, Second-day, and Next-day shipments are available at customer request. Insurance is available at customer request. Customer pays for all shipping and insurance costs. Quantities of some products may be limited and require shipment at a later time. Quotes are honored for 30 days.

Warranty

Our cast aluminum registers have a lifetime warranty for normal wear and tear.

Returns, Refunds and Cancellation Policy

Pacific Register accepts returns on cast aluminum registers only with a 25% restocking fee, and only after approval has been given from a member of our sales team. Items must be returned in the same condition as originally shipped, and returns or exchanges must be requested with one year of the original delivery date.

No returns on wood registers, custom registers, custom architectural elements, panels, GFRC or plaster, or pre-finished or altered items.

Shipping charges are not refundable.

Pacific Register accepts cancellations on cast aluminum registers (stock products) only if we receive the cancellation request before the order is shipped. We accept cancellations on custom-built products only if we receive the cancellation request before the product is built.

Unsolicited Submissions Policy

Pacific Register and its employees do not accept or consider unsolicited ideas, proposals, or materials, including without limitation ideas for new products, product improvements, technologies, processes, marketing plans, or product names (“Submissions”).

The purpose of this policy is to avoid potential misunderstandings or disputes when Pacific Register’s products, services, or marketing strategies might appear similar to ideas submitted to us. Accordingly, please do not send any unsolicited Submissions to Pacific Register or to any of its employees or representatives.

If, despite our request that you not send us your ideas or materials, you still submit them, then regardless of what your communication says:

  • Your Submissions will automatically become the property of Pacific Register, without any compensation to you;

  • Pacific Register will have no obligation to review, respond to, or keep your Submission confidential;

  • Pacific Register may use or redistribute the Submissions for any purpose and in any way.

This policy is intended to protect your interests as well as those of Pacific Register. We thank you for your understanding.

If you have a business proposal that does not involve a proprietary invention or idea, you may contact us through the appropriate channels listed on our website.